Rasa Rewards

FAQs (Frequently Asked Questions)

How do I join?

If you have already signed up for a Rasa account, you are automatically enrolled. Otherwise, signup at the top of this page under "Account".

How do I earn points?

Piece of cake! You can earn points by signing up (done!), referring friends and making purchases and they automatically show up in your account..

How do I view my point balance?

Your points are at the top of this page under "Rasa Rewards".

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately

Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

  • What happens if a friend I refer cancels or returns their order?

    Unfortunately, your pending points will become 'cancelled' and will be removed from your account.

  • Why did my account balance go down?

    It happens! It means you, or someone you referred, cancelled or returned a purchase. Your points may have also expired after 1 year.

  • How can I share my referral URL?

    You can share your URL however you see fit with the exception of coupon or deal sites. We love seeing our girls share their link on their blogs or social profiles! You can find your URL after signing into your Rewards dashboard.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points. If you're still not seeing them, feel free to reach out to hey@wearerasa.com.

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Email hey@wearerasa.com.

What happens if I return an item that I used loyalty points to purchase?

Returns are subject to our return policy. If one item is purchased with Rasa reward points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the reward points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.